Hand an Inbox Queue to a Teammate

Two Inbox queues keep your brain accurate: Facts to confirm and Duplicates to resolve. Owners and admins work them by default. If you want an assistant or office manager to help, you can hand them one or both queues. They do not become an admin, and they do not see anything they could not already open.

Owners and admins of a business workspace hand queues over. You can hand a queue to a member or a manager. Admins and owners already work every queue, so there is nothing to hand them. A personal workspace has no one to hand a queue to.

The queue appears in your teammate's Inbox, with its count, and the view's header says Handed to you by and your name.

Only what they can already open

They only see items from documents they can already open. Anything else stays in your queue.

Facts: confirm as found

They can confirm a fact exactly as the brain found it, or hide it with Not right. Changing a value stays with owners and admins.

Duplicates: keep separate

They can keep two records separate or put the pair off with Later. Combining records stays with owners and admins.

Some items need you

If an item touches something they cannot see, Confirm says "This one needs an owner or admin." Leave it for an owner or admin.

On the Facts to confirm or Duplicates to resolve view, owners and admins see a Who else handles this link. It opens Members showing everyone who has that queue.

To take a queue back, open the person in Members and turn its switch off. A queue is also taken back automatically when the person leaves your workspace or becomes an admin or owner. It does not come back on its own if they later return to their old role.