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Setting Up Tablet Devices

Add shared tablet devices to your organization for walk-up voice interactions. Tablets automatically open to voice mode with your branding.

This guide is for organization owners and admins who want to set up shared tablet devices for walk-up voice interactions. Team members can walk up to a mounted tablet and ask questions hands-free, without needing their own login. If you have not yet invited your team, complete the Inviting Your Team and Assigning Roles guide first.

Add a tablet device to your organization, connect it using a QR code or login URL, and have it ready for walk-up voice interactions. By the end of this guide, your team will be able to walk up to the tablet and ask Lumen questions hands-free.

1

Navigate to the Devices Tab

Open the Team section from the navigation menu, then click the Devices tab. This is where you manage all tablet devices connected to your organization.

2

Add a New Tablet Device

Click Add Tablet Device. A dialog will appear where you can configure the new device.

3

Name and Configure the Device

Enter a descriptive name for the device. Choose something that identifies its location, such as "Lobby Tablet", "Conference Room A", or "Front Desk Kiosk". Optionally assign departments to the device. This scopes which knowledge the tablet can access during voice interactions.

4

Scan the QR Code or Enter the URL

After creating the device, a QR code will appear on screen. Open the camera app on the tablet and scan the QR code. This will open the browser to the device login page automatically.

If the QR code does not scan, you can also copy the login URL displayed below the QR code and enter it manually in the tablet's browser.

5

Ready for Voice Interactions

Once the tablet opens the link, it will automatically enter voice interaction mode with your organization's branding. The tablet is now ready for team members to walk up and start asking questions. No additional configuration is needed on the device itself.

Placement matters: Mount tablets in high-traffic areas like lobbies, break rooms, or near shared workspaces. The more visible the tablet, the more your team will use it.
Pricing: Each tablet device is a $100/mo add-on on any team plan (Build, Scale, Command). Includes 200 voice minutes/mo per device. You can add or remove devices at any time from the Team > Devices tab.
Removing a device: To remove a tablet device, go to Team > Devices and click the remove button next to the device you want to disconnect.

Your tablet device is ready for walk-up voice interactions. Next, learn how to use Voice Mode yourself so you can demonstrate it to your team and understand the full interaction flow.

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