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Reading Your Insights Dashboard

Understand the bento grid layout, what each section tells you, how to use Explore overlays, and when to take action.

This guide is for admins and managers who want to understand the health and usage of their knowledge base. The Insights page presents everything as an interactive bento grid where each section is explorable. If you have not yet explored the knowledge graph, consider completing the Exploring the Knowledge Graph guide first.

By the end of this guide, you will know how to read every section of the bento grid, use Explore overlays to dig deeper into patterns, interpret the Activity Pulse metrics, adjust time ranges, and decide when to take action based on what you see.

1

Navigate to Insights

Click Intelligence in the header, then select Insights. This opens the bento grid with all of your knowledge base signals in one view.

2

Read the Intelligence Briefing

Start with the large cell in the top-left. The Intelligence Briefing lists the most important findings about your knowledge base right now.

Knowledge gapsTopics where the AI could not find a good answer. Each finding links to where you can upload content.
Stale contentDocuments that have not been updated in a long time and may contain outdated information.
Quality issuesContent that is not being cited well or has low grounding scores.
Coverage concernsAreas where your knowledge base lacks depth. The percentage shows how much of key topics are documented.
Healthy knowledge base: If you see a green checkmark saying "Your knowledge base looks healthy", that means no urgent findings right now. That is a good sign.
3

Check Knowledge Health

Look at the top-right cell. It shows your overall health score as a large percentage, the number of open gaps, and a trend arrow showing whether gaps are increasing or decreasing. Click it to go to the full Knowledge Health page for a detailed breakdown.

4

Review Searches and Questions

The middle row has three cells. Searches shows the top queries people are running. Questions shows the top AI chat topics. Content Gaps shows topics where the AI struggled to answer. Together these tell you what people look for, what they ask the AI about, and where content is missing.

5

Use Explore to Dig Deeper

Click the Explore button on any section to open a frosted glass overlay. Each overlay provides:

Narrative summaryA plain-language interpretation of the data, like "Your team's searches are concentrated in HR and Compliance."
Category breakdownPill-shaped tags showing which categories or intent types dominate, with counts.
Suggested actionsButtons that take you directly to the right page to act on the insight (e.g., "Add more HR docs" or "Review all gaps").
6

Read the Activity Pulse

The bottom strip shows four numbers at a glance: Total Searches, AI Questions, Answer Rate, and Content Gaps. Each includes a comparison to the prior period (green for growth, red for decline). Click any stat to navigate to its detail view or open a query drawer.

Pro Tip: Check insights weekly, not daily. Use the 7-day view for your weekly check-in and switch to 30 or 90 days when you want to see longer trends. Set a calendar reminder for Monday mornings to review the dashboard and pick one action for the week.

Now that you understand your knowledge health and usage patterns, learn how to turn everyday conversations into permanent knowledge. The chat-to-doc workflow captures insights from Ask sessions and saves them as documents in your knowledge base.

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