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Exploring the Knowledge Graph

Navigate entity relationships, understand clusters, and discover connections you didn't know existed in your knowledge base.

This guide is for admins and managers who want to understand how their knowledge base is connected. The knowledge graph is a visual map of entities (people, organizations, concepts, topics) and the relationships between them. Admins have full graph access. Managers can view the graph for their areas. If you have not yet uploaded documents, complete the Uploading Your First Documents guide first.

Navigate entity relationships, understand clusters, and discover connections you did not know existed in your knowledge base. By the end of this guide, you will be able to read the graph visualization, explore individual entities, use filters to focus on specific areas, and identify knowledge patterns across your organization.

1

Navigate to the Knowledge Graph

Click Knowledge in the header, then select Knowledge Graph. Graph access is available to admins and platform admins. Managers can view the graph but cannot modify entity data.

2

Understand the Visualization

Take a moment to understand what you are looking at. The graph is an interactive map of your knowledge base.

NodesEach node represents an entity: a person, organization, concept, or topic extracted from your documents.
EdgesLines between nodes represent relationships. These are connections the system identified from your content.
Node SizeLarger nodes are referenced by more documents. A big node means that entity appears frequently across your knowledge base.
Edge ThicknessThicker edges indicate stronger relationships. These entities are mentioned together more often or have more direct connections.
3

Click on an Entity Node

Click on any node to open the entity detail panel. You will see the entity name and type, a list of related entities connected to it, the documents that reference this entity, and the cluster it belongs to. This gives you a complete picture of how one entity fits into your broader knowledge base.

4

Explore Relationships

Click on edges to see what connects two entities. Follow relationship chains to discover indirect connections. For example, Person A may be connected to Concept B, which connects to Project C. Notice how entities naturally cluster around topics. These groupings reveal the structure of your organizational knowledge.

5

Use Filters

Use the filter controls to focus the graph on what matters to you.

Filter by entity typeShow only people, organizations, concepts, or topics to simplify the view.
Filter by departmentSee department-specific knowledge and how it connects to the broader organization.
Search for a specific entityType an entity name to find and highlight it in the graph instantly.
6

Understand Clusters

Clusters are groups of tightly connected entities that share a common theme. Each cluster has a summary describing its topic area. These summaries are generated automatically based on the entities and relationships within the cluster. Clusters help you see the "big picture" of your knowledge areas. A cluster might represent a project, a product line, a client relationship, or a technical domain.

7

Discover Unexpected Connections

Look for bridge entities that connect otherwise separate clusters. These are entities that sit between two knowledge areas. Bridge entities often represent key people who work across teams, or cross-cutting topics that span multiple domains. Identifying bridges helps you understand who and what holds your knowledge network together.

Now that you understand how your knowledge is connected, learn how to read the insights dashboard to track your knowledge base health and identify areas that need attention.

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