This guide is for organization owners and admins who manage billing. It explains how charges are calculated when you change plan mid-cycle, and how credits apply to your next invoice. Team plans include unlimited users, AI agents, and tablets, so inviting a member, creating an agent, or deploying a tablet never changes your subscription price. The only thing that changes the price is the plan you are on, plus any usage overage you have chosen to turn on.
System Calculates Remaining Days
When you upgrade your plan, the system calculates how many days remain in your current billing cycle. Inviting a teammate, creating an agent, or deploying a tablet on Build and above does not create a charge.
Prorated Charge Applied
You are charged a prorated amount for the remaining days. This charge appears on your current invoice or as a line item on your next invoice.
Full Rate Begins Next Cycle
Starting from your next billing cycle, the full monthly rate applies.
Unused Portion Calculated
When you downgrade your plan, the system calculates the unused portion of the current billing cycle. Removing a teammate, deleting an agent, or retiring a tablet does not create a credit.
Credit Generated
A credit for the unused days is generated and applied to your next invoice automatically.
Billing Stops Next Cycle
The previous plan stops being billed from the next billing cycle.