This guide is for organization owners and admins who manage billing. It explains how charges are calculated when you add or remove team members, agents, or tablet devices mid-cycle, and how credits apply to your next invoice.
System Calculates Remaining Days
When you add a new team member, agent, or tablet device, the system calculates how many days remain in your current billing cycle.
Prorated Charge Applied
You are charged a prorated amount for the remaining days. This charge appears on your current invoice or as a line item on your next invoice.
Full Rate Begins Next Cycle
Starting from your next billing cycle, the full monthly rate applies.
Unused Portion Calculated
When you remove a team member, agent, or tablet device, the system calculates the unused portion of the current billing cycle.
Credit Generated
A credit for the unused days is generated and applied to your next invoice automatically.
Billing Stops Next Cycle
The removed seat or service stops being billed from the next billing cycle.