Requesting a Resource You Need

Click Knowledge in the header navigation, then select Request a Resource from the dropdown.

Click the New Request button to open the request wizard.

Be as specific as possible. Clear requests get better results. Enter a clear title for your request, then describe the topic, the format you need, and why this knowledge is important. The more detail you provide, the better the result will be.

Add metadata to help admins understand and prioritize your request. Choose the format you prefer (document, FAQ, quick reference, or video), set the urgency level so admins know how time-sensitive it is, and optionally tag a department if the request is specific to a team.

Before you submit, the system checks for resources that might already answer your question. Review similar existing resources that the system surfaces. Your answer might already exist. Also check for similar pending requests from other team members. If someone already asked for the same thing, you can follow their request instead.

If no existing resource meets your needs, click Submit Request. Your request is now in the queue for admin review.

Return to the Requests page to see your request's current status. Your request moves through: Pending → Reviewing → Approved → Completed (or Rejected with an explanation).

You will receive notifications when your request's status changes. Look for the notification badge in the header to stay updated without manually checking.

Once your request is completed, click View Resource on your completed request to see what was created.

Help your admins improve by rating the delivered resource. Rate the resource from 1 to 5 stars based on how well it met your needs, and optionally add comments explaining what was helpful or what could be improved.