Every conversation starts with a choice: is this a private exchange or a team collaboration space? Chat Modes let you declare that intent up front. Spotlight lets you mark individual messages as important, so your team can collectively surface what matters most.
All team members in business organizations can create conversations and use Spotlight. This feature requires the Internal Messaging module.
Start a New Conversation
Go to Messages and click New Message.
The New Conversation dialog opens with a Conversation Type selector at the top, followed by recipients, subject, and your first message.
Pick a Conversation Type
Pick a conversation type before adding recipients.
Direct is pre-selected by default. The mode is set once and does not change, regardless of how many people join later.
Mark Important Messages
Hover over any message and click the diamond icon to spotlight it.
In Team conversations, when multiple people spotlight the same message, the glow intensifies and a count badge appears.
Browse All Spotlighted Messages
On the Messages page, click the Spotlights tab to see all spotlighted messages in one place.
Each entry shows the message content, who sent it, which conversation it belongs to, and when it was spotlighted. Click any entry to jump directly to that conversation.
Spotlighted messages feed into the platform's knowledge intelligence over time. Frequently spotlighted topics may surface in briefings and inform gap detection, helping your organization capture important knowledge that lives in conversations.