Refund & Cancellation Policy

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Quick Summary

• Cancel anytime from your account settings
• 14-day money-back guarantee on new subscriptions
• No refunds after 14 days (access continues until period ends)
• Annual plans: pro-rated refund within first 30 days

IMPORTANT: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period unless you cancel. You will be charged the then-current rate. We will send renewal reminders for annual plans and notify you at least 30 days before any price increases. To avoid charges, cancel before your renewal date.

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1. Cancellation

How to Cancel

You can cancel your subscription at any time:

1. Log in to your Simply Asking account
2. Go to Account Settings → Billing
3. Click "Cancel Subscription"
4. Confirm your cancellation

You can also email support@simplyasking.io to request cancellation.

What Happens After Cancellation

• Your subscription remains active until the end of your current billing period
• You retain full access to all features until that date
• No further charges will be made after cancellation
• Your data is retained for 30 days after expiration (then deleted per our Data Retention Policy)
• You can reactivate at any time by subscribing again

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2. Refund Policy

14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their initial purchase. This applies to:

• First-time subscriptions only
• Both monthly and annual plans
• Upgrades from free to paid plans
• All plan tiers, on the same terms

To request a refund, email support@simplyasking.io with your account email and reason for the refund.

Annual Plan Refunds

For annual subscriptions:

• First 14 days: Full refund
• Days 15-30: Pro-rated refund for unused months
• After 30 days: No refund (access continues until period ends)

Monthly Plan Refunds

For monthly subscriptions:

• First 14 days (new subscribers): Full refund
• After 14 days: No refund, but no further charges after cancellation

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3. Non-Refundable Items

The following are not eligible for refunds:

• Metered usage charges (voice minute overage, AI usage overage, document processing charges)
• Renewal charges (applies to ongoing subscriptions)
• Accounts terminated for Terms of Service violations
• Partial month usage after the refund period
• Self-hosted deployments (governed by separate agreement)

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4. Refund Processing

Approved refunds are processed as follows:

Refunds are returned to the original payment method. You'll receive an email confirmation when your refund is processed.

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5. Free Trial

We offer a 7-day free trial for new subscriptions. A valid payment method is required to start the trial.

• A valid payment method is required to start the trial
• You will not be charged during the trial period
• You can cancel before the trial ends with no charge
• If you don't cancel, your payment method will be automatically charged when the trial ends
• We'll send a reminder email before your trial ends
• One free trial per customer

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6. Plan & Subscription Changes

Upgrading Your Plan

All subscription changes on Business plans are self-service through your billing settings. Users, AI Agents, and Tablet devices are included capabilities on every team plan, so there is nothing to add or remove separately and nothing to pro-rate for them.

• Upgrading a plan takes effect immediately
• You are charged a pro-rated amount for the remainder of the current billing period
• The new plan is billed in full on your next billing cycle at its standard rate
• Pro-rated charges appear on the same invoice as your next renewal

Downgrading Your Plan

• Downgrading a plan takes effect at the end of the current billing period
• You retain your current plan's allowances until your next renewal date
• No partial refunds are issued for a downgrade
• Any metered overage charges (voice minutes, AI usage, document processing) incurred during the current period are still billed at the end of the billing cycle, even if a downgrade has been scheduled

Switching Plans

• Personal to Business (or vice versa): Treated as a cancellation and new subscription. The 14-day money-back guarantee applies only if you are a new subscriber
• Changing billing frequency (monthly to annual or vice versa): Takes effect at the next renewal. Annual billing includes a 20% discount

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7. Billing Disputes

If you believe you were charged in error:

1. Contact us at support@simplyasking.io within 60 days
2. Include your account email and transaction details
3. We'll investigate and respond within 5 business days
4. If we made an error, we'll issue a full refund

Please Contact Us First: Before filing a chargeback with your bank, please contact us. We can usually resolve issues faster and chargebacks may result in account suspension.

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8. Contact Us

Questions about refunds or cancellations:

• Email: support@simplyasking.io
• Address: 600 E Ohio Street Suite C, Indianapolis, IN 46202
• Response time: 2 to 3 business days

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Related Documents

• Terms of Service
• Privacy Policy
• Data Retention Policy

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Document History

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This refund policy was last reviewed on October 4, 2026.