The Requests page shows every question your platform could not answer, separated by who asked it. Open Requests and pick the Internal Gaps, Customer Gaps, or Drafts tab. Each tab is directly linkable, so you can bookmark or share a URL that opens straight to a specific tab.
Pro Tip: Who can access this page: The Internal Gaps, Customer Gaps, and Drafts tabs are available to admins and owners.
InternalQuestions from your own team members through search, chat, voice, and messaging that the platform could not confidently answer
Customer-FacingQuestions from customers interacting with your public AI agents and kiosks that the agents could not answer
DraftsAI-generated draft responses created from trending gap patterns, ready for review and publishing
Each tab gives you a focused view of unmet knowledge needs. Use the Internal tab to improve coverage for your team, the Customer-Facing tab to improve your agents, and the Drafts tab to review AI-generated content before publishing it to your knowledge base.