How do I get started with Simply Asking?

Create an account, upload your first document, and start asking questions. Our AI will analyze your documents and provide answers based on your content. Check out our Getting Started guide for a step-by-step walkthrough.

What file types are supported?

We support PDF, DOCX, XLSX, PPTX, TXT, MD, CSV, and common image formats (PNG, JPG). You can also add content via URLs (web pages, YouTube videos) or paste text directly. Files are processed automatically after upload.

How long does document processing take?

Most documents are processed within 1-5 minutes depending on size and complexity. Large documents, PDFs with many pages, or content requiring transcription (audio/video) may take longer. You can monitor progress on the Uploads page.

What's the difference between Search and Ask?

Ask gives you a direct answer to your question, with citations to exactly where the information came from. Search is quick access to your documents, templates, or anything you need to pull up fast. It also shows you the origin source of each item (Google Drive, Trello, Notion, etc.) so you can click through and open the original instantly.

What plans are available?

Solo is $99/month (or $950/year with annual billing) for individuals, with a 7-day free trial. Team plans are flat-rate per tier with unlimited users, sized to fit your team and your knowledge base. Talk to our team for team pricing.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your Account page. You'll retain access to all features until the end of your current billing period. No cancellation fees apply.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied within the first 14 days, contact support@simplyasking.io for a full refund. After 14 days, refunds are evaluated case-by-case.

What happens to my data if I cancel?

Your data remains accessible until your subscription ends. After cancellation, we retain your data for 30 days in case you want to resubscribe. After 30 days, all data is permanently deleted. You can export your documents anytime before cancellation.

Yes, you can upgrade or downgrade at any time. Team tiers are flat-rate with unlimited users, so you only change tiers when your document, message, agent, or voice needs shift. Add-on agents and tablet devices can be adjusted directly from your billing settings. Prorated charges are shown before you confirm any change. Upgrades take effect immediately and downgrades take effect at the next billing cycle.

What is the Knowledge Graph?

When you upload documents, Simply Asking reads them and learns how the ideas inside connect, across every file in your library. So when you ask a question, it doesn't just search one document. It pulls from everything relevant: the contract, the meeting notes, the policy doc. You get the full picture, not a fragment. The knowledge graph is what makes this possible.

Can I connect external services?

Yes! We integrate with Google Drive, Notion, Dropbox, Trello, Slack, and HubSpot CRM. Connect them from the Integrations page to automatically sync your documents. When you add or update files in connected services, they're automatically reflected in your knowledge base.

API access is available on team tiers (Build, Scale, and Command). The API allows you to programmatically upload documents, run searches, and query your knowledge base. You can create Graph API keys directly from the API Keys page.

Can I share documents with my team?

On team tiers (Build, Scale, Command), all documents are shared within your organization by default. You can organize team members into departments for more granular access control. On the Solo tier, documents are private to your account.

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use row-level security in our database to ensure you can only access your own data. Our infrastructure runs on SOC 2 Type II compliant providers. We are also CASA (Cloud Application Security Assessment) certified, which means our application has been independently verified against Google's security standards for cloud marketplace apps. This certification is required for Google Cloud Marketplace listing and confirms we meet rigorous security, privacy, and reliability requirements.

Where is my data stored?

Data is stored in secure US-based cloud infrastructure on SOC 2 Type II compliant providers. The Service is currently available only in the United States.

Do you use my data to train AI models?

No. Your documents are only used to answer your questions. We do not use customer data to train AI models. Our AI providers (OpenAI, Anthropic, Google) also do not use API inputs for training.

Can I delete my data?

Yes. You can delete individual documents from your Library, or request complete account deletion from your Account settings. Account deletion removes all data within 30 days in compliance with data protection regulations.

Are you GDPR compliant?

We implement privacy-by-design practices aligned with GDPR principles and comply with CCPA requirements for California residents. The Service is currently available only in the United States. We offer a Data Processing Agreement (DPA) for business customers. See our Trust Center for complete compliance documentation.

Why is my document stuck processing?

Documents occasionally get stuck due to complex content or temporary issues. Check the document's status on the Uploads page. If it's been stuck for more than 30 minutes, the document may have unsupported formatting (try re-exporting it as a clean PDF or DOCX) or the source file may be corrupted. If the issue persists, contact support@simplyasking.io with the document name and we'll investigate.

Why isn't search finding my content?

First, ensure your document has finished processing (status should show 'Ready' in Library). If it's ready but search isn't working, try rephrasing your query - very short or vague queries may not return good results. Use natural language questions for best results.

How do I reset my password?

Go to the login page and click 'Forgot Password' to receive a reset link via email. If you signed in with Google, you can manage your password through Google directly. If you're having trouble signing in, try clearing your browser cookies or using an incognito window.

The AI gave an incorrect answer. What should I do?

AI answers are generated based on your documents and may occasionally be inaccurate. Always check the cited sources to verify. If the answer seems wrong, try rephrasing your question or use Search to find the specific passage. You can provide feedback on answers to help us improve.

My integration stopped syncing. How do I fix it?

Integration connections can expire or get revoked on the provider's side. Go to the Integrations page, find the affected service, disconnect it, and connect it again from scratch. You'll re-authorize access on the provider's site. If syncing still doesn't resume after a fresh connection, contact support@simplyasking.io with the integration name and we'll investigate.

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